Support Definition

Support Maintenance Definition Document

The purpose of this document is to outline the restrictions specific to the services provided by the Sage Ireland Payroll Software Support Team. This document should be referenced in conjunction with the ‘Sage Ireland Terms & Conditions found here.

Terms of your payroll software licence

The details below apply to Sage Quickpay and Sage Micropay Professional customers who have a valid licence

Your licence entitles you to the following:

  • To contact our Technical Support Helpline during operating hours
  • To access the Payroll Support website 
  • Response to e-mailed support queries within 24 operating hours
  • Change to Servicepack and legislative software updates.

Please Note: The service is intended to assist you with technical queries relating to the use of your Sage Quickpay or Sage Micropay Professional software. The support service is not intended to replace a reasonable level of operating knowledge of the program. While we will endeavor to support you in your use of the software, it is expected that you will also endeavor to develop an understanding of how to use the software via either taught courses or self-training.

Product System Requirements

Product System Requirements

Quickpay/Micropay Professional recommended System Specifications

· Processor: Core 2 Duo (IBM-compatible) or higher

· Operating System: Windows 7 Professional (with the latest service pack)

- Microsoft .Net Framework 4

· RAM: At least 2GB

· Free disk space (after installation): 1GB

· Video Standard: At least 1024 x 768 resolution XVGA with 24-bit colour

· Backup media: DVD-R or USB

· Browser: Internet Explorer v8.0 or higher

 

Please note: Supported Operating Systems must be on the latest service pack. Sage Ireland maintains a policy of withdrawing support for any Microsoft Operating Systems which are no longer supported by Microsoft. Issues relating to unsupported operating systems may not be resolved by Sage Ireland Software Support or Software Development Teams. Visit here for more information.

 

Product Terms and Conditions

Product Terms and Conditions

These product terms and conditions are accepted upon installation or upgrade of your Sage payroll software; Sage Micropay Professional and Sage Quickpay.

 

SOFTWARE LICENCE AGREEMENT

(English Language Only)

Before you, (the "Customer"), click on the "I Agree" button at the end of this software licence agreement (the "Agreement") and install the software (the "Software"), carefully read the terms and conditions contained in this Agreement.  You should print off a copy of this Agreement and retain it for your records. By clicking on the "I Agree" button and installing the Software the Customer signifies its acceptance of the terms and conditions contained in this Agreement and is thereby entering into a legally binding agreement.  If the Customer does not agree to be bound by the terms and conditions of this Agreement the Customer should click on the "NO" button at the end of this Agreement and should not install or use the Software. If the Customer has obtained the Software directly from Sage Hibernia Limited trading as Sage Ireland and referred to as "Sage Ireland" in this Agreement, the Customer should return the Software and its associated documentation to Sage Ireland in accordance with the returns procedure which is available on Sage Ireland's website at www.sage.ie, or by telephoning Sage Ireland directly on 353-1-642 0800.  If the Software and its associated documentation was acquired from a third party, the Customer should contact the third party directly in order to return the Software in accordance with that party's refunds policy (if any).

 

1. LICENCE GRANT

 

1.1     When the Customer clicks on the "I Agree" button, Sage Ireland hereby grants the Customer, in consideration of the Customer's acceptance and continued observance of the terms of this Agreement together with the licence fees paid by the Customer for the Software, a non-assignable, non-transferable, non-exclusive licence to use the Software, on a single computer (for the single-user version), or on a single network server accessed by multiple computers (for the multi-user version), on the terms and conditions contained herein. Copyright and other intellectual property rights in the Software shall at all times remain vested in Sage Ireland and the Customer's rights in the Software shall be limited to those of a user licensed under the terms of this Agreement, such use also to be limited to the Customer's internal business purposes only.

1.2     How long your licence lasts depends on the software and why you are using it.

 

When you buy a licence to use our software we (or your supplier) will tell you how long you may use it for.  We may tell you in person, on our website or by using a notice in our software (and this will be confirmed in any documentation we give to you). Your right to use the software will (unless the Agreement is ended as described below)be for a specified period of time following installation (for example, this may be monthly or yearly and will be subject to you paying our applicable fees). This period will reflect our current software licensing structure.

 

You will not be allowed to use the software after that specified period ends unless we extend your right to use the software. The way we extend your right to use the software will depend on the software you are using. We (or your supplier) will tell you how to extend your right to use the software in each case.

We also allow use of some of our software on a temporary basis to let you assess its suitability for your needs (we sometimes refer to this as a ‘trial’ or ‘demonstration’). We (or your supplier) will tell you if you are only able to use the software in this way before you receive it. If you want to use the software after the end of the temporary period you will need to activate it using an activation key that we will provide to you (if you also agree to pay our fees). After you have activated the software all of the terms of this Agreement will continue to apply to you. If you do not activate the software, it will stop working and you should remove it in the way described under paragraph 7 below.

 

 

2.    WARRANTY AND MAINTENANCE

 

2.1   Sage Ireland warrants that for a period of 90 days from delivery:

 

2.1.1       the physical media on which the Software is supplied will be free from defects and workmanship; and

2.1.2       the Software will perform substantially in accordance with the relevant user documentation.

 

THE WARRANTIES SET OUT IN THIS CLAUSE 2 ARE IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, ARISING BY STATUTE COMMON LAW OR OTHERWISE INCLUDING, WITHOUT LIMITATION, THE IMPLIED TERMS OF SATISFACTORY OR MERCHANTABLE QUALITY, FITNESS FOR PURPOSE AND DESCRIPTION WHICH ARE HEREBY SPECIFICALLY AND UNRESERVEDLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.  SAGE IRELAND DOES NOT WARRANT THAT THE SOFTWARE WILL MEET THE CUSTOMER'S REQUIREMENTS OR THAT THE OPERATION OF IT WILL BE UNINTERRUPTED OR ERROR FREE.  SAGE IRELAND DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OF THE SOFTWARE OR THE RESULTS OF SUCH USE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.  NO ORAL OR WRITTEN COMMUNICATIONS BY OR ON SAGE IRELAND'S BEHALF SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE WARRANTIES SAGE IRELAND HAS GIVEN.

 

2.2   Prior to the end of any free trial period for the Software which may be notified to the Customer by Sage Ireland (the "Expiry Date"), Sage Ireland may (at its discretion) provide the following maintenance and support services ("Maintenance and Support") to the Customer :-

 

(a)   error corrections; and

(b)   product updates; and

(c)   telephone assistance.

 

Telephone assistance when provided will be on Mondays to Fridays from 9.00am to 5.00pm excluding Bank Holidays. Whilst Sage Ireland will use reasonable endeavours to resolve any problems the Customer experiences, Sage Ireland does not guarantee that any telephone assistance that is given will be successful in resolving problems (in whole or in part).

 

2.3   After the Expiry Date, annual Maintenance and Support (including the right to receive product updates) may be purchased from Sage Ireland at Sage Ireland's then current rates.  The prevailing terms and conditions relating to the provision of Maintenance and Support after the Expiry Date can be found on Sage Ireland's website at www.sage.ie.

 

3.    LIABILITY

 

3.1   SAGE IRELAND WILL ACCEPT LIABILITY WITHOUT LIMITATION FOR DEATH OR PERSONAL INJURY RESULTING FROM THE NEGLIGENCE OF SAGE IRELAND AND SAGE IRELAND WILL FURTHER ACCEPT ALL LIABILITY IN THE TORT OF DECEIT.

 

3.2   SUBJECT TO CLAUSE 3.1, SAGE IRELAND SHALL NOT BE LIABLE IN CONTRACT, TORT OR OTHERWISE FOR LOSS OF PROFITS (DIRECT OR INDIRECT) LOSS OF REVENUE, LOSS OF ANTICIPATED SAVINGS LOSS OF GOODWILL OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, HOWSOEVER ARISING, EVEN IF SUCH LOSS OR DAMAGE RESULTED FROM ITS NEGLIGENCE OR WAS REASONABLY FORESEEABLE OR SAGE IRELAND HAS BEEN ADVISED OF THE POSSIBILITY OF THE CUSTOMER INCURRING THE SAME.

 

3.3   SUBJECT TO CLAUSE 3.1, SAGE IRELAND'S TOTAL LIABILITY WHETHER IN CONTRACT, TORT OR OTHERWISE RELATING TO THE SOFTWARE, THE PERFORMANCE OR NON-PERFORMANCE OF ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE ARISING OUT OF OR IN RELATION TO THIS AGREEMENT SHALL BE LIMITED TO THE PURCHASE PRICE OF THE SOFTWARE.

 

4.    COPYING OF PROPRIETARY INFORMATION

 

The Customer agrees not to reproduce, copy or duplicate translate, adapt, arrange or alter any part of or all of the Software and to prevent its agents, employees and representatives from copying, translating, adapting, arranging, altering or duplicating any part of or all of the Software, except for back-up, interoperability or archival purposes (in each case to the extent permitted by law), without the prior written consent of Sage Ireland. Should any portion of the Software be copied or duplicated for other reasons than back-up, interoperability or archival purposes, the Customer shall immediately notify Sage Ireland of the circumstances surrounding such event and shall assist Sage Ireland in enforcing its rights against any parties who are in violation of this Agreement.

 

5.    INDEMNIFICATIONS

 

5.1   Sage Ireland shall indemnify the Customer against final judgements in favour of third parties in respect of claims by third parties based on use by the Customer of the Software alleged to infringe any copyright, patent, trade mark, trade secret, proprietary information or other intellectual property right of the third party. The Customer shall promptly notify Sage Ireland in writing on the Customer first becoming aware of any circumstances which might give rise to a claim by the Customer under this clause and if the Customer fails to give such prompt notification, the Customer's right to an indemnity from Sage Ireland shall be extinguished. The Customer shall give and procure for Sage Ireland the exclusive right to conduct negotiations and litigation on the Customer's behalf (including the right to issue, settle and defend proceedings in the Customer's name) against an indemnity by Sage Ireland for any costs which may be awarded against the Customer in connection with any claim which may give rise to a claim for an indemnity under this clause and shall assist Sage Ireland in the conduct of such negotiations and litigation as Sage Ireland may require. If the circumstances are notified to Sage Ireland as provided in this clause, Sage Ireland reserves the right at its sole option to:-

 

(i)   replace the Software with a compatible, functionally equivalent, and non-infringing product; or

(ii) obtain at Sage Ireland's cost, a licence for the Customer to continue using of the Software; or

(iii) refund the price paid by the Customer for the Software and terminate the licence.

 

5.2   Sage Ireland's indemnity under clause 5.1 shall not apply to any use of the Software which has been in anyway modified or adapted (otherwise than by Sage Ireland or with Sage Ireland's consent) after the Software is delivered by Sage Ireland to the Customer if the claim in question would not have arisen but for such modification or adaption.

 

5.3   Clauses 5.1 and 5.2 state the entire obligation and liability of Sage Ireland and the sole remedy of the Customer with respect to any infringement or alleged infringement of any intellectual property right resulting from the use of the Software or any related materials.

 

6.    LICENCE MANAGER TECHNOLOGY

 

The software also contains technology which checks specific information that is directly relevant to your use of the software and which is contained in your computer, as against our records to make sure that the software is being used as intended and for trouble shooting any problems. We may also use the information we collect about your usage in our development work. You agree that we may use this technology in the software. Please be aware that if your usage of the software is not as intended, we will contact you, and continued non-authorised usage may result in this agreement ending.

 

 

7.    TERMINATION

 

Sage Ireland may terminate this Agreement, without refund, immediately if the Customer fails to comply with any of the provisions of this Agreement and, if capably of remedy, does not rectify such non-compliance within 30 days of Sage Ireland's written notice thereof.   In such an event, the Customer shall immediately cease use of the Software and, at its own expense, remove from its computers all copies (including on-line, back-up and archival) of all the Software and return them to Sage Ireland or destroy them.

 

8.    NON-TRANSFERABLE LICENCE

 

The Customer acknowledges that the Software is the sole property of Sage Ireland and agrees not to assign, sub-licence or otherwise transfer the Software in any manner from the original single computer or single network computer upon which it was initially installed for use without:-

 

(i)   notifying Sage Ireland promptly in writing;

(ii) payment of any applicable upgrade charges;and

(iii) prior written consent of Sage Ireland.

 

9.    BINDING AGREEMENT; ENTIRE AGREEMENT

 

Upon acceptance of this Agreement by both parties, this Agreement shall constitute the entire Agreement between the parties and shall supersede all other oral or written agreements, representations, understandings or communications between the parties. Sage Ireland shall not be bound by additional provisions or provisions at variance herewith that may appear in the Customer's acknowledgement, purchase order, or in any other communication between the Customer and Sage Ireland.   Any product updates to the Software that may be supplied by Sage Ireland will be governed by the same terms and conditions of this Agreement.

 

10.   DATA PROTECTION

 

10.1  Sage Ireland may be provided with or collect information about the Customer which includes personal data (for the purposes of applicable data protection legislation) of the Customer's employees and agents.

 

10.2  Sage Ireland will use such personal data for the purposes of administration, providing the Customer with any services that Sage Ireland at its sole discretion may provide to the Customer and as may be otherwise required by law or applicable regulatory or governmental authorities.  Sage Ireland may also wish to use such personal data for the purposes of contacting the Customer (via the Customer's employees or agents) about products and services which Sage Ireland or other members of Sage Ireland's group (or carefully selected third parties) offer and which Sage Ireland believe may be of interest to the Customer. The Customer shall ensure that any disclosure of personal data made by it or by its employees or agents which relates to the Customer's employees or agents is only made following notification by the Customer to data subjects of the purposes (as specified in this clause 9) for which their personal data may be processed by or on behalf of Sage Ireland, and is otherwise fair and lawful.  If the Customer does not wish the Customer's employees or agents to receive such communications or they do not wish to receive such communications, indicate this by notifying Sage Ireland of this fact at any time after entering into this Agreement.

 

11.   MODIFICATION / WAIVER

 

This Agreement may not be modified except by a written addendum signed by duly authorised representatives of both parties. No term or provision shall be deemed waived and no breach consented to unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented.

 

12.   ASSIGNMENT

 

The Customer may not assign, transfer or otherwise dispose of its rights and obligations under this Agreement without the prior written consent of Sage Ireland.  This Agreement is assignable by Sage Ireland.

 

13.   NOTICES

 

All notices and other communications provided for or permitted under this Agreement shall be sufficient if contained in writing and delivered by hand, or by prepaid registered mail or by facsimile transmission. All such notices or communications shall be deemed received on delivery if delivered by hand, or after 2 working days if sent by prepaid registered mail or on the following working day if sent by facsimile transmission.

 

14.   SURVIVAL

 

The Customer's obligations under paragraphs 2, 3 and 4 shall survive the termination of this Agreement.

 

15.   SEVERABILITY

 

If any provision of this Agreement shall be held void, unenforceable or contrary to law, such provision shall be deemed to have been excluded from this Agreement ab initio and shall not affect any other provision of this Agreement, the remainder of which shall be construed as if the excluded provision had never formed part of it.

 

16.   HEADINGS

 

The headings in this Agreement are for convenience only and do not in any way affect the construction or interpretation of the clauses in the Agreement.

 

17.   THIRD PARTY RIGHTS

 

No third party shall have any right to enforce the terms of this Agreement and the provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply.

 

18.   GOVERNING LAW

 

This Agreement will be governed by and construed in accordance with the laws of Ireland (excluding Northern Ireland) and the parties hereby submit to the non - exclusive jurisdiction of the Irish courts.

 

 

Sage Hibernia Limited trading as Sage Ireland, 3096 Lake Drive, Citywest Business Park, Dublin 24

Tel:  353-1-642 0800  Fax: 353-1-642 0899  www.sage.ie

 

 

 

 

Apple Mac support

Apple Mac support

Product support will be offered to Sage Micropay Professional payroll software installed on Intel powered Macs. Apple Mac users with a supported Microsoft Windows Operating System running on their machine with Bootcamp or virtualisation software such as VMWare Fusion or Parallels Desktop will be supported by the Sage Payroll Support Team.

Networks

Quickpay and Micropay Professional are supported only when installed on Client/Server networks. The following network configurations are not supported:

Peer-to-peer network
Citrix client/server network
WAN (Wireless Area Network)
Any remote/terminal network

Any network settings, mapping drives or connectivity queries are not supported by Sage Ireland. Queries of this kind must be referred to your IT department, Network Administrator or Sage Accredited Business Partner.

E-Mail Clients

MAPI compliant email clients are required to use the email functionality in Micropay Professional e.g.: Microsoft Outlook and Lotus Notes

Any non-MAPI clients will not be supported e.g.: Google, Yahoo and Hotmail
e-mail services.

Printers

Micropay Professional & Quickpay will only print correctly on the printers below:

  • Wide-carriage dot-matrix printers
  • Laser Jet
  • Ink Jet

Reports will not print correctly on the types of printers listed below

  • Narrow-carriage printers
  • Non-Sage PDF printers
CD Burning

If you require assistance with burning a backup to a CD you will need to contact your IT department or the manufacturer of your CD burning system.
Manual Calculations

If you have a query on how PAYE or PRSI is calculated you will need to contact The Revenue or The Department of Social and Family Affairs.

Sage Ireland have a training course available on manual payroll calculations if required, however advising on these calculations is not within the remit of the Software Support Team.

Banking Software

Sage Quickpay and Sage Micropay Professional output Paypath files that are compatible with the standard format for electronic file transfers between banks in the Republic of Ireland. However you will need to contact your bank for all queries relating to the set-up and use of the software supplied by your bank to accept these files.

Error messages while uploading your bank file must be referred to your bank for an explanation. If the bank concludes that the issue is the result of a problem with your software this will be investigated by Sage Ireland.

ROS Website

Sage Quickpay and Sage Micropay Professional output various files which are formatted to be compatible for direct uploading to the Revenue Online Service. Additionally the software is designed to allow importing of certain details from ROS. Queries regarding uploading/downloading files to/from ROS should be referred to the ROS helpdesk on 1890 201 106 or roshelp@revenue.ie

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